Meet Your EVERYWHERE Customer Success Team
Our Customer Success Team partners with you to find the right approach that fits the specific needs of your organization.
What can we do for you?
What can we do for you?
Enroll in Your 24/7 Connect Channel
Real-time support for quick questions over instant messaging
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With WhatsApp, you'll get fast, simple, secure messaging and calling for free, available on phones all over the world. Every WhatsApp message is protected by the same Signal encryption protocol that secures messages before they leave your device. When you message with WhatsApp, your message is delivered securely to the destination chosen by your business.
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A Schedule for Success
Success Plan Overview:
Weekly Onboarding & Adoption Plan
Checklist
Important StepsThe Customer Success Team will review these important steps during the kick-off call.
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Dedicated Resources
Configuration Keys
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Configuration Keys are assigned to each user of the app and Hub as a unique identifier. It's crucial that each app is configured prior to use. Download your team's Config Keys and watch a quick YouTube Video at EVERYWHERE Academy to learn how.
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Schedule a Meeting with Us
Calendly is your hub for scheduling meetings professionally and efficiently, eliminating the hassle of back-and-forth emails so you can get back to work. Calendly puts your entire meeting workflow on autopilot, sending everything from reminder emails so you can focus on the work only you can do. It’s like getting an assistant.
Network Status Monitoring
Know the current operational status of the EVERYWHERE Platform. Get real-time reporting on the EVERYWHERE Hub, Mobile App, Satellite Messaging, Email, SMS and more. Subscribe to get updates.
Message Delivery Troubleshooting
inReach products use GPS satellites to find your position, but send and receive messages through the Iridium satellite network. Depending on your location and your surroundings, messages can be sent or received in a matter of seconds, or it can take up to 30 minutes. In certain situations, it could take longer, especially if tracking is not actively being used.
24/7 Video Support Channel
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These short videos will show you how you can get started with your communicators and walk you through some of the important features of the EVERYWHERE Platform.
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